The Role of Artificial Intelligence in Enhancing E-Governance in Uzbekistan

Abstract

Uzbekistan is currently undergoing rapid digital transformation as part of its national development strategy. One of the most promising aspects of this transition is the integration of Artificial Intelligence (AI) into e-governance systems. This research explores the evolving role of AI in Uzbekistan's digital governance ecosystem, focusing on its potential to streamline public services, reduce bureaucratic inefficiencies, and enhance transparency. Drawing from policy reviews, case studies, and global benchmarks, the study highlights how AI technologies—such as machine learning, natural language processing, and predictive analytics—are being adopted by Uzbek governmental institutions. While AI brings numerous benefits, it also raises critical challenges, including data privacy concerns, algorithmic biases, infrastructural limitations, and skill shortages. The paper concludes that for AI to be a sustainable tool in Uzbekistan's e-governance, a multi-stakeholder approach involving legal frameworks, capacity building, and public awareness is essential.